Support
A person reads every email. Write to hello@softset.app. We usually reply within a working day.
Lost your license key?
We’ll email every Softset key bought with that address. For your privacy, keys are only ever sent to the purchase email.
How do I activate a license?
Open the app, choose Settings → License, paste the key, and click Activate. Activation needs an internet connection once; after that the app works offline.
I got a new Mac. How do I move my license?
On the old Mac, choose Settings → License → Deactivate This Mac, then activate on the new one.
If the old Mac is gone, email us with your purchase email and we’ll free the seat.
It says the license is already active on another Mac.
Each license covers one Mac (three for the 3-Mac Softset Bar license). Deactivate it on a Mac you no longer use, or email us and we’ll sort it out.
My trial ended before I decided.
The trial is 14 days. If you needed longer, email us and we’ll help.
How do I get a refund?
Email us within 30 days of buying. No questions asked. The license stops activating once the refund goes through. Details are in the terms.
macOS says it can't verify the app.
Make sure you downloaded it from softset.app and moved it into Applications. Softset releases are notarized by Apple, so macOS opens them after a one-time confirmation; a build that isn’t notarized is labelled on the download page. Install help.
Softset Type stopped expanding after an update.
macOS may need you to grant Accessibility access again after an update to an early-access build. Open System Settings → Privacy & Security → Accessibility, remove Softset Type with the minus button, and add it again.
How do I uninstall an app?
Quit it from its menu bar icon, then drag it from Applications to the Bin. Settings live in ~/Library/Application Support/Softset if you want to remove those too.